Shipping & Returns

Domestic Shipping: It is our goal at Smart Rider Horse Tack to ship your order as quickly as possible.  For domestic orders, we ship Priority Mail through the US Postal service as our first choice, but will also ship UPS as needed at our discretion.  If it can't fit in a priority mail box, it will usually ship UPS, especially for large packages (like a western felt pad) or some items shipping to the west coast.  Priority Mail delivery is usually 2-3 business days, UPS is generally 2-7 business days depending on location.

International Shipping: All international orders ship via Priority Mail, expected delivery is generally 6-10 business days.

Tracking Information:  Tracking numbers are generated when your shipping label is printed.  You will automatically be sent the tracking information in your "order completion" email which is sent when your order has shipped.    

Backorders:  We do our best to minimize the number of backorders we may have and will notify you of any delays.

Drop Shipping: In some situations, we may drop ship part or all of your order direct from the manufacturer as a means to get your order to you in a timely manner and to prevent lengthy backorders. When an item drop ships, there will be no paperwork in the box with your shipment.  Use your online receipt for documentation, or your packing slip if you ordered multiple items and only part of your order is drop shipped.

Returns and Exchanges:  Once you receive your order, please inspect your items and notify us of any errors so we may correct them immediately.  Items may be returned within 30 days of receipt for exchange or refund--shipping charges are not refunded.  *Items must be returned in new, and unused condition with all tags in tact, with a copy of the receipt/packing slip.  Customer is responsible for all shipping expenses with returns and exchanges.  Items returned after 30 days are by approval only or subject to a 25% restocking fee.

Returns addressed to: Smart Rider Horse Tack, Attn: Returns, 1614 Hamlin Road, Durham, NC 27704

*With ThinLine products, we are offering a 30 day money back guarantee.  ThinLine products can be ridden in and if you are not satisfied, they can be returned for exchange or refund within 30 days.  Shipping charges are not refunded.